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Customer Service

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Mailing Address

Kay Em Sales

PO BOX 826

North Plains OR 97133

Office Contacts

9am-5pm M-F (Pacific Standard Time)

Phone:503-356-6571

CHECKOUT PROBLEMS? If you experience any difficulty or confusion during checkout please email us or call (503-356-6571) so we may try to fix the problem or assist you with the checkout process.

STANDARD US (48 state) SHIPPING - Charges are calculated by weight and destination. Shipping time is approximately 5-7 days and always less than 2 weeks for the 48 states. Gift wrapping is available for an additional $3 charge. If you have any concerns please email us.

CANADA SHIPPING - Our store will calculate most shipping destinations in Canada. If you do not receive a charge that means that our store will not automatically calculate your shipping charges, you will know if this occurs because the charge will end up being $1.00 which is unrealistic for most of our products. We resolve this by sending you an additional invoice for the shipping charges after your purchase, this invoice can be paid for online with a regular credit/debit card. Your product/s will not ship until the shipping charges have been paid. If you have any concerns please email us.

INTERNATIONAL SHIPPING - Our store calculates most international shipping destinations. If you do not receive a charge that means that our store will not automatically calculate your shipping charges, you will know if this occurs because the charge will end up being $1.00 which is unrealistic for most of our products. We resolve this by sending you an additional invoice for the shipping charges after your purchase, this invoice can be paid for online with a regular credit/debit card. Your product/s will not ship until the shipping charges have been paid. If you have any concerns please email us.

SHIPPING TIME - We pride ourselves on our FAST SHIPPING! We process your order within 24 hours and package and ship your items within 24-48 hours. Although we stock all items here at our warehouse we do occasionally run out of an item...if this does occur we will contact you immediately to inform you of the estimated delivery date and you can choose to wait or get a full refund.

POPULAR BRANDS: AeroGarden | Air King | Awesome Blossom | BlackJack | Botanicare | Control Wizard | Dayton | Down to Earth | Dyna-Gro
Earth Juice | Eco Gro | Fossil Fuel | Fox Farm | Fiskars | Flora | General Hydroponics | Green Fuse | Grodan | Hanna | Hortilux | House and Garden
Little Giant | MaxiCrop | Nitrozime | Olivias | Pure Blend | Raindrip | Rapitest | RIO Pumps | Safers | Sun Systems | Sunmaster | Super Nova
Super Sun | Supernaturals | Superthrive | Sylvania | Thrive Alive | Venture | Vita Grow | Vital Earth | Wardley's